As summer vacation season approaches, pet owners will be looking for kennels to house their four-legged friends.
In 2016 the Better Business Bureau received 114,500 inquiries about pet boarding. They also received hundreds of complaints. Some owners were overcharged or scammed out of more money and some had problems with the treatment of their pet.
In one of the worst cases, an Arizona couple's dog died at a pet resort. The bulldog drowned less than two hours after being left at the kennel on June 17.
"Get a contract in place and make sure it's really outlined with all the specifics, the scope of what's going to take place as far as what's involved for your pet and all the fees upfront," said Anna Bruggeman with the BBB of the Northwest.
When looking for a pet sitter or kennel, the BBB suggests getting a recommendation from a friend and doing your own research.
Bruggeman said every owner should visit the facility or pet sitter before the vacation. Ask to see their credentials and how they handle emergency situations.
"If you have that interview with them, if you get those reviews and have a contract in place showing what the fees are up front you will leave having peace of mind and know that you're coming back and your animal has been taken care of," said Bruggeman.