Franklin PUD Warns of New Phone Scam

From Franklin PUD-

(Pasco, WA)  Franklin PUD is warning customers of another telephone scam targeting utility customers.  Franklin PUD customers have reported receiving collection calls from individuals claiming they work for Franklin PUD and the customer is past due on their electric bill.  The callers are asking customers to go to a retail store and purchase a pre-paid cash card to pay all or part of the past due balance, and in turn the customer will either receive a rebate or the rest of their balance will be forgiven.

These are not legitimate calls from Franklin PUD. 

Franklin PUD does not give rebates on bill payments or forgive past due balances on accounts. The PUD wants to remind customers about potential scams that may be committed over the phone. 

Franklin PUD does make courtesy collection calls after customers have received a “late bill payment due” notice in their monthly statement. All calls are made from a local 509 area code. Customers may offer to pay Franklin PUD at that time over the phone, but we do not solicit customers by phone just for payment.  If customers do make a payment by phone, Franklin PUD gives them a confirmation code.


Any suspicious activity like this should be reported to Franklin PUD and your local police department.  And if customers are unsure if a call actually is from Franklin PUD, they should hang up and call Franklin PUD customer service at 509-547-5591. 


We strive to make our customers aware of potential scams so they can protect themselves from becoming victims of identity theft and other fraudulent activities.

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